How to Talk to Users [for analyst members of a JAD team]

●      Encourage users to speak up. Don't assume they understand that they carry equal authority on the team.

●      Ask probing questions about how users do their work, even about points that seem obvious. Ask why they so something as well as "what" and "how."

●      Do state the obvious (once, at least). Don't assume that something is "common knowledge."

●      Ask for clarification. Don't assume you are the only one confused. If users start talking office-lingo, bring them gently back down to Earth.

●      Restate the user's points in your own words to make sure you understand each other.

●      Avoid technical explanations and computer jargon. if you must use technical terminology, provide a list of terms and definitions.

●      Mention problems that you see when you see them. Don't assume that users are not mentioning something because it's okay.

●      Be clear about your schedule for implementing features. Provide frequent opportunities to reevaluate and discuss the "to do " list.

●      Make a distinction between features which will not be implemented because they are technically impossible and those for which there simply isn't time. Be gentle when dealing with ideas which are impractical.

●      Be open to ideas and maintain a non-judgmental stance.